Refund policy

Return Policy

Thank you for shopping online with Ruby & Millie. We want you to love your purchase! If you are not fully satisfied — whether due to a change of heart or another reason — here’s how we can help:

Online Purchases

Purchases made on rubyandmillienyc.com may be returned within 30 days of purchase for a refund, provided that items are unopened, unused, and in their original packaging.

Due to the nature of cosmetic products and for health and safety reasons, we cannot accept returns of opened or used items. We appreciate your understanding, as this ensures the integrity and safety of our products for all customers.

Order Cancellations

Once an order has been shipped or is in transit, it cannot be canceled or refunded.
 If you no longer want the item after it arrives, you may return it according to our return guidelines.

To begin your return, please contact us at hello@rubyandmillienyc.com. We will supply you with a return confirmation and shipping instructions.

Please note:

  • Return shipping and handling costs are the customer's responsibility.
  • Your shipping confirmation email serves as your original receipt.
  • Refunds will be issued to the original method of payment once the return is received and inspected.

Damaged Items

Upon delivery, please carefully inspect your order for any visible damage. Normal wear on shipping boxes is expected, but if the product inside is damaged:

  • Contact us immediately at hello@rubyandmillienyc.com.
  • Include your order number, email address, phone number, and a photo of the damage for faster service.
  • Please retain the original packaging and the damaged item for inspection.

If damage is confirmed, we will issue a refund for the product price to your original form of payment. Damaged products do not need to be returned.

Important Notes

  • Returns due to a change of heart must meet the same conditions: items must be unopened, unused, and in their original packaging.
  • Items purchased through any of our retail partners must be returned directly to the store where they were purchased. We are unable to accept returns for retail purchases through our online store.
  • Free shipping is available to U.S. states only. International orders, including shipments to Canada, do not qualify for free shipping.